Frequently Asked Questions

Anyone can use the TotalUp™ Seat Assist and it works for users up to 300 lbs. It works by leaning forward and holding onto the handrails. Your body weight will activate the arms and the seat will start to rise helping you get up from your chair. It’s created with a lot of physics, careful design and equal parts love.

The TotalUp™ Seat Assist comes 90% assembled. Just take it out of the box and attach the arms per the instructions in the manual without using any tools, it’s really that simple.

The TotalUp™ Seat Assist is made from the best materials available. Its high-end vinyl seat with extra thick and comfortable foam padding makes it perfect for longer periods of sitting. It's fully hand washable and portable.

Yes, just hand-wash using soap and water and clean it anytime you feel the need.

Yes! This product is designed for those with mobility issues in mind! Regain and maintain your independence with the patented leverage design. You will find that the seat is safe and easy to use, is portable, and requires no electricity. We strongly recommend that you discuss your specific mobility issues with your physician prior to use.

The TotalUp™ Seat Assist can fit on most household chairs, couches, and loungers that have either an opening below the seat or a removable cushion for the straps to secure to. Please ensure that you follow the instructions in the manual to properly secure the straps. The dimensions of the TotalUp™ Seat Assist are 17” long x 22” wide x 4.5” height.

The TotalUp™ Seat Assist seat is not adjustable. The TotalUp™ Seat Assist has a usage weight limit of 300 lbs and the dimensions are 17” long x 22” wide x 4.5” height.

The TotalUp™ Seat Assist weighs approximately 19 lbs.

Hand-wash with soap and water and make sure all the hardware is secure. Make sure the safety straps are always locked under the cushion or chair, if applicable.

The maximum weight for the TotalUp™ Seat Assist is 300 lbs. The dimensions of the seat are 17” long and 22” wide with a seat height of 4.5”.

Our Customer Care Representatives are available to help:
Phone: (800) 950-0009
Customer Support: customerservice@mytotalup.com
Hours of Operation: 9am – 9pm EST, Seven Days a Week

Our Customer Care Representatives are available to help:
Phone: (800) 950-0009
Customer Support: customerservice@mytotalup.com
Hours of Operation: 9am – 9pm EST, Seven Days a Week

We are required by law to collect sales tax in states where our business is registered. Sales tax will be applied to orders shipped to Alabama, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

All orders will be processed and shipped by FedEx SmartPost.

We will accept pre-paid cards on most orders as long as they are paid for in full at the time of purchase. We do not accept pre-paid cards on orders that may require future payments, including purchases of the trial offers or those that require installment payments.

Unfortunately, we cannot process payments or ship orders to addresses outside the United States.

If you are not 100% satisfied with your product, return it within 30 days of the original shipment date listed on the packing slip – and we will refund your purchase price. Return shipping and handling charges are not refundable.

The TotalUp™ Seat Assist comes with a 1-year limited warranty. Please see your owner’s manual for details.

Read all warning labels posted on your TotalUP™ Seat Assist. Read and follow all safety, assembly and maintenance instructions. Failure to do so may result in injury. Use the TotalUP™ Seat Assist only as directed and demonstrated in the product manual. Failure to do so may result in injury.